Back in the day, going shopping meant visiting a few shops — maybe some with brands you knew you liked. Now, customers have a wealth of options available online 24/7. They can compare features and prices, read recent reviews, or even get suggestions from influencers and magazines. They can go back and forth between their best options, until they find what suits them best.
In this new context, if you want your products or services to be considered when customers weigh their options, you have to be visible where they search for options. You have to be everywhere that matters — in recommended lists, comparison articles, review websites, etc. — so your brand stays top of mind.