Supply chains stretched to their limits. Consumers embracing e-commerce in record numbers. Expectations for ever-faster delivery. Industry behemoths pivoting to smart automation, leaving ordinary retailers in the dust.
And that was the state of fulfillment before Covid.
Since the crisis hit, we’ve seen an unprecedented increase in online ordering: e-commerce has grown by 44.5 percent, with revenue reaching $211.5 billion in the second quarter of 2020 alone.