Nothing will impact the way we communicate quite like chatbots.
Whether you need to summon a Lyft, book a flight, or even test out a new shade of lipstick, it’s now safe to say, “There’s an bot for that.”
By plugging into the messaging apps we already use to talk with friends every day, chatbots sit at the intersection of convenience and utility, redefining what it means for brands to be helpful for their customers.
And the numbers live up to the hype. Today, messaging apps have over 5 billion monthly active users, surpassing that of the top social networks. On Facebook Messenger alone there are 100,000 bots, not to mention the growing offerings on Kik, Slack, WeChat, and more.