It’s been reported that for every star a business gets, it will see an increase of approximately 5-9% in business revenue. So if an increase like that sounds good to you, start paying attention to those reviews.
What would be the benefit of a 5-9% increase in your business?
Whatever the answer is, would it be worth spending an hour or two per week responding to online customer reviews for your business? Having an online reputation management plan for reviews can have many positive effects.
It shows potential new customers that you understand customer service and it doesn’t just happen at your location, but also happens online, and before or after the customer engages in a transaction with you.