UPS’ Inside Small Business Survey reveals 41% of small business owners have pivoted their business in the wake of COVID-19. The survey of more than 330 entrepreneurs, reveals how small businesses have adapted and became resilient.
As some businesses ground to halt others have looked for opportunities among the challenges and soldiered on. Temporary closures, reductions in demand and employee health concerns initially wreaked havoc. however, this did not faze some, as it allowed them to look inwards to change their operations to suit the changing times.