More than 2 in 5 Americans Prefer DIY Service Calls, Even After Pandemic

Customers remain uncomfortable about letting technical support technicians into their home. Consequently, they would prefer to use more DIY options for the likes of tech repair and setting up equipment.

This was the finding of research carried out by TechSee, an AI-driven visual tech assistance company. The study analyzed customer interaction with in-home technicians during the pandemic. The ‘Customer Expectations of Service Delivery During Covid-19 Pandemic’ report is based on the responses of 921 adults in the US.

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