Did you know that in 2020 Facebook Messenger will turn 9? It was launched on August 9, 2009, exactly three months after Facebook Pages began rolling out for businesses.
Facebook has been developing both tools over the past decade, and they’ve recently made some major updates to the Messenger app so that businesses can better serve and connect with potential customers.
Connecting with leads, followers, and customers is a major priority on social media for all brands. There’s an enormous focus on driving engagement, getting attention, and generating conversations.