As consumers, we’ve become lazy. Because we have a mound of technology at our fingertips, we automatically opt for the easiest and quickest way to find answers to our queries, products we like, or services that we need to hire. Due to this trend, businesses need to keep that mindset at the forefront of their business processes.
As a result of this new consumer mindset, companies have started launching what are now called chatbots. These artificial intelligence (AI)- powered robots live within all our applications, the websites we visit, and can even creep into our social media interactions.