How to Build and Manage a Private Facebook Group

As Community Manager for DigitalMarketer, I manage more than 10,000 members (and growing) across seven private Facebook groups – answering questions, providing support, and bridging the gap between our clients and our business.

These private, online communities have had a tremendous impact on our business.

Establishing a thriving online community within our client base meets a number of important business goals including…

  • increased customer satisfaction
  • reduced refunds
  • increased retention in our monthly memberships
  • increased sales generated by word-of-mouth recommendations

There is a lot of gold to be found in creating and maintaining a private Facebook group and offering it as a premium bonus with our products – so here’s how it’s done at DigitalMarketer.

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