As easy as it might be to send (and receive) emails, we forget that, in essence, emails are personal letters. Sure, it might be digital. Sure, we might not be sitting by candlelight with quill and ink before handing the envelope to the mail carrier. But the same principles stand: our words reflect who we are. And with just a few simple tweaks, your emails can go from unprofessional, lazy, even rude, to clean, cordial, deliberate and even warm.
Photo credit: Bruno Girin via Visual Hunt / CC BY-SA