4 Ways to Build Remote Customer Relationships Using Video

Umpqua Bank published a business resiliency study looking at how small and midsized businesses are adapting in 2020. The survey highlights both short-term changes made during the initial shut down and the long-term changes business leaders plan to make going forward.

While you can find lots of articles about how big companies in the tech and knowledge services industries are adapting, this shift to remote work isn’t unique to big tech. Of the 1200+ small and midsized companies surveyed, nearly 8 in 10 mid-size and almost 50% of small businesses plan to support work from home going forward, and less than 5% of these replies came from the tech sector.

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