The co-founder of Louisville-based direct-to-consumer spices retailer Pinch Spice Market, Thomas has had around 250 of her August orders–nearly 10 percent–experience major delays on their U.S. Postal Service route.
“That has serious implications for us,” Thomas says, adding that customers who don’t receive their high-quality spices in a timely manner will just buy them at the supermarket. The company earns about 40 percent of its revenue from Amazon orders, nearly half of which Thomas and her partner Thomas McGee fulfill themselves through USPS. The rest are sent from Amazon warehouses through Fulfillment by Amazon (FBA).