Chat apps are everywhere these days. People communicate by text message, WhatsApp, Facebook Messenger, iMessage, Telegram, and dozens of other similar ways. Whereas once everyone communicated through phone calls, now we communicate by typing into our smartphones.
Yet surprisingly, many business still rely on phones to solve their customer’s problems. If a customer has an issue, they have to call into call center and speak to a customer service representative. This process usually takes some time and often leaves the customer frustrated.